KN6
Online booking solution for tire fitting services
The client approached us to develop a solution that would centralize tire fitting service requests while also allowing customers to book appointments online quickly and conveniently.
Scope of work
As part of the project, we mapped out the customer booking journey and defined each stage of the reservation process along with the required system functionality.
- Location and service setup
- Booking availability configuration
- Online booking calendar
- Administration panel
- Booking and customer database setup
- Online payments
- SMS notifications
- Reservation management, including manual booking entry
Project overview
For projects involving custom booking and service management solutions, success depends not only on development work but also on understanding the client’s business processes and identifying the most suitable technical approach before implementation begins.
Challenge
The main challenge was to design a solution that combined the required information structure and user experience while also supporting efficient storage and processing of booking requests within the administration system.
Solution
To turn the client’s business needs into a working solution, we mapped the booking process flow and evaluated available booking modules. After selecting the most suitable option, we customized the system to match the client’s operational requirements and workflows.
A custom booking solution
The automated booking system allows customers to choose available time slots and provide the necessary information while the company automatically sends confirmations and reminders.
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