Artificial intelligence solutions for business and e-commerce

AI chatbots automate answers to frequently asked questions, helping customers find the information they need faster. More complex requests are passed on to the responsible specialist or team. Chatbot solutions can run on a website or customer portal.

The MI assistant receives incoming calls, recognises the customer’s request and provides basic information or directs the call to the appropriate company department. This helps to handle a higher volume of calls faster and reduces the workload for operators.

The system automatically calls customers to inform them of order status, delivery changes, booking confirmations or reminders. The calls are made automatically according to predefined scenarios.

The system analyses incoming emails, determines the type of request, drafts a reply and forwards the message to the responsible staff member. This solution helps to significantly improve the customer experience through fast communication.

The system analyses incoming contacts from forms, emails or website chat and determines their relevance to your services or products. This helps your sales team to identify and prioritise leads faster.

Automatically generated product descriptions based on available attributes, technical characteristics and other data. The solution allows you to quickly produce quality content for your e-shop and maintain transparent product information for your customers.

Automatic collection of product information from supplier files, catalogues or other databases and preparation for use in your ERP or e-shop system.

Product catalogues often lack parameters such as dimensions, materials, categories or other attributes. The system helps to automatically create this data based on the available information. This allows faster organisation of product catalogue information, especially for large volumes.

If you have a lot of products in your catalogue, it can be very time-consuming to manually categorise them. The system analyses the product names and descriptions and assigns them to the appropriate categories. The simplest solution for an organised product structure in an e-shop.

Product data is usually collected from different sources and is not initially in a common format. The AI system helps to organise the data into a common structure, identify inconsistencies, spot missing or incorrect fields and identify duplicate records.

The ERP system and the e-shop keep track of products, prices, stock balances and orders. Automated synchronisation ensures that this data is automatically exchanged between the systems so that the information is always up-to-date in both environments.

The integration ensures that customer communications are automatically logged in the CRM system, putting customer data from chat, calls and email in one place. This allows you to see a complete history of customer communication in one place and manage customer relationships more easily.

The solution helps automate order processing, from order receipt and data verification to information transfer to the warehouse and order status update in the system. Streamlined processing and reduced risk of manual errors.

Particularly useful if you need to update product prices and stock balances on several platforms at the same time. The system ensures that this data is regularly updated in the e-shop, ERP and other systems you need.

API connections help connect different enterprise systems so they can automatically exchange data. Secure and stable connections are established between internal and external systems, enabling information exchange between ERP, e-commerce, CRM and other platforms.

If a company has a large amount of information – products, documents or customer data – the system helps to automatically group, organise and label the information according to certain criteria, such as categories, data types or other parameters.

Over time, databases may contain duplicate records, incomplete data or information that is no longer up-to-date. The system helps you find, organise and correct such records so that the data is easy to view, reliable and can be used correctly by all systems.

If important information is missing in the product data – parameters, features or descriptions, we provide an MI solution that complements this information by adding the missing attributes and organising the data into a single structure for better quality information in your e-shop.

In companies, much of the important information is in documents, emails or other files. The system helps you analyse these documents and extract the relevant data so that it can be used in other systems. Faster access to all the information you need.

The solution helps you collect data from different systems and automatically produce reports. Display up-to-date KPIs and other relevant information in reports for your management to simplify data-driven decision-making.

AI assistants act as helpers to staff in their search for information. When asked a question, it can look up information in company documents or systems and provide an answer within seconds. This helps you navigate information faster and saves time in your daily work.

Normal e-shopping searches often do not work if the customer enters an inaccurate or incomplete query. Intelligent search helps you understand what your customer is really looking for and shows you relevant products, even if the search term doesn’t match the exact product name.

The system analyses customer behaviour in the e-shop and helps to offer them relevant products or services. Recommendations are based on the customer’s interests, products viewed or previous purchases.

The MI solution helps you to produce structured drafts of your website or blog articles based on keywords, product data or industry information. This allows you to create SEO-optimised content faster and regularly update your website with new content.